Digital Cash by Neosurf is a seamless and secure way to pay for in-game currencies.
Get early access
Load your cash into your Digital Cash wallet using one of our online partners, or by visiting one of our retail partners
Load up online
Load up IRL
Create an account
Get an account to manage your Digital Cash.
Purchase Neosurf Vouchers
Use one of our online partners to buy a voucher via a bank transfer, debit or credit card.
Add your Neosurf voucher
Copy your voucher to your Digital Cash wallet.
The privacy of cash, with the benefits of digital. Pay online without a credit card or disclosing personal information.
Get the app from the Play Store or App Store.
Open an account to manage your Digital Cash.
Choose an online or offline partner to load your Digital Cash wallet.
Spend your Digital Cash on your favourite platforms and games.
Available now on Android and iOS
STEP 1: Check that your Neosurf Voucher is still valid and has a positive balance.
To check the balance of a Neosurf Voucher, go to the Check Voucher page and enter the full pin code.
We will then tell you the amount available on your Neosurf Voucher.
IMPORTANT:
– The only page that allows you to verify a Neosurf Voucher is the Check Voucher page.
– Never give your Neosurf voucher on another site that claims to be able to verify your code.
– Never give your Neosurf voucher by phone, email or to natural persons.
– The Neosurf voucher is only valid on partner sites and approved by Neosurf.
If someone asks you for a Neosurf pin code for a purchase on a classified site like eBay, Leboncoin or Gumtree, it is very likely that it is an attempted fraud.
If you have any doubts and you think you have been the victim of a fraud or a scam, please check the Fraud & Security FAQ section.
STEP 2: How to get a refund?
Use the pin code at one of our gaming partners.
I do not want to pay online, I want to recover the money from my Neosurf Voucher
– Create a free DIGITAL CASH Account on the app.
– Add the balance of your Neosurf Voucher to your account by selecting “deposit”.
– Proceed to the refund on your bank account by selecting “withdrawal”.
IMPORTANT:
–For security reasons and anti-money laundering rules, Neosurf resellers cannot refund a code previously purchased at a point of sale.
– The holder of the bank account must have the same name as the one used to register for the DIGITAL CASH Account.
– For ALL Refunds a KYC (Know-Your-Customer ID Verification) will be systematically requested.
If your voucher’s value is not updated straight away, please firstly contact the customer service on our partner’s website.
To fix the problem they can check with us using information in our system. Hopefully we can confirm to them that the payment was valid and the website will then update your balance.
STEP 1: Check that your Neosurf Voucher is still valid and has a positive balance.
To check the balance of a Neosurf Voucher, go to the Check Voucher page and enter the full pin code.
We will then tell you the amount available on your Neosurf Voucher.
IMPORTANT:
– The only page that allows you to verify a Neosurf Voucher is the Check Voucher page.
– Never give your Neosurf voucher on another site that claims to be able to verify your code.
– Never give your Neosurf voucher by phone, email or to natural persons.
– The Neosurf voucher is only valid on partner sites and approved by Neosurf.
If someone asks you for a Neosurf pin code for a purchase on a classified site like eBay, Leboncoin or Gumtree, it is very likely that it is an attempted fraud.
If you have any doubts and you think you have been the victim of a fraud or a scam, please check the Fraud & Security FAQ section.
STEP 2: Make sure that the website payment page accepts Neosurf vouchers, as some sites still don’t!
If they are a DIGITAL CASH by Neosurf / Neosurf merchant, you have checked that you have enough value on the voucher and the payment is still not working, send us a message us here and we will do our best to help.
If you are worried that someone else may know your voucher details then email us straight away.
We can try and block the voucher from being used while we investigate what has happened. If you think you are a victim of a scam we can help you too. And should your voucher be damaged in any way we may be able to use the details to check that all is OK.
One of the features of Neosurf is that you can spend the value of a voucher or transfer any remaining balance to another voucher.
To give you control over your spendings we provide useful online tools on the Check Voucher page to check the status and balance of any Neosurf Voucher at any time.
Only spend Neosurf on websites that you know.
Never send Neosurf Vouchers by email as payment to anyone, give your Neosurf Voucher’s pin code over the telephone or use it to pay on sites such as eBay or Gumtree.
Anyone over 18 can open and use a DIGITAL CASH Account within minutes. No documents are needed to open a DIGITAL CASH Account. However if you wish larger deposit or spending limits then an identity verification will be requested.
Our helpful customer service team can provide more information. Opening an account is free via the app, but fees may apply for withdrawing funds.
To view the history of your deposits, transactions or withdrawals, login to your DIGITAL CASH Account at any time. Then click on the HISTORY page to review your account.
You can reset your password at any time. Simply go to the login page of your DIGITAL CASH Account and follow the instructions. Should we send you an email please check your Spam or Junk folders.
DIGITAL CASH Account on your desktop or smartphone is always open. You can deposit instantly in any currency using your bank card or bank transfer, with Neosurf appearing on your bank or card statement. Cash is also an option as you can get a Neosurf cash voucher to load your DIGITAL CASH Account.
With DIGITAL CASH Account you can access your money at any time. Funds can be paid into your DIGITAL CASH Account from your favourite websites. Then you can choose to withdraw to your bank account or on a Neosurf cash voucher. You can make online payments instantly on any Neosurf partner website using your DIGITAL CASH Account. You can deposit straight from your DIGITAL CASH Account with no other personal or financial details needed.
It is essential to secure the access to your DIGITAL CASH Account by carefully logging your password and your payment code. Never give your password to a third party.
If at any time you are unsure about the security of your account contact our support team.
You can get a Neosurf voucher from thousands of local and convenient points of sale or online. To find your nearest retailer use the practical search tool and map on our store locator in your app.
To buy DIGITAL CASH / Neosurf online, you can open a free DIGITAL CASH account via the app or check the growing number of approved online retailers on our buy neosurf online page.
Find your nearest kiosk, news stand, convenience store, supermarket or gas station and then ask for a Neosurf Voucher. Some shops also have hanging cards you can take to the checkout. The cashier will ask you what value you want. When you pay with cash they will print a paper voucher from their terminal. Keep the voucher safe as the 10-character Neosurf pin code is now ready for you to spend online.
Use the store locator in your app.
To buy a Neosurf Voucher online, you can open a free DIGITAL CASH Account in your app or you can find approved Neosurf online retailers at Neosurf.com. Choose a retailer that has Neosurf Vouchers in the currency that you want.
You will need to provide an email address before you order, then choose the value you want. Pay with one of the online payment methods available and you will then see the Neosurf Voucher’s details on your screen and have them emailed too!
A range of values are available, and these vary from country to country. Typical values are from the equivalent of $10 to $150. Neosurf Minor Vouchers are available in some locations and these cannot be used on sites that need age to be verified.
Neosurf Vouchers can be used immediately. There is no further activation needed so you can pay or deposit straight away.
Neosurf Voucher is accepted as a payment method on a growing number of gaming sites. Check the payment or cashier page of your favourite site and look for the DIGITAL CASH or the Neosurf logo. Then choose to pay with DIGITAL CASH or Neosurf.
Simply enter the 10-character pin code from your voucher receipt. No further information is required. You will receive confirmation immediately that your payment is accepted, it is that easy!
But Neosurf can only be used online so never tell anyone the 10-character pin code over the telephone or in person.
Only spend Neosurf on websites that you know. Never send Neosurf Vouchers by email as payment to anyone, give your Neosurf Voucher pin code over the telephone or use it to pay on sites such as eBay, Leboncoin or Gumtree.
First make sure that the website’s payment page accepts DIGITAL CASH or Neosurf Vouchers, as some sites still don’t!.
If they are a DIGITAL CASH / Neosurf merchant, and the payment is still not working, check that your voucher has not expired. Check that the 10-character Neosurf pin code is entered correctly. If you are a regular customer, make sure that you have enough value on the voucher. You can check the balance and other details on our check voucher page.
If you are still having problems please email us here and we will do our best to help.
One of the features of Neosurf is that you can spend the value of a voucher or transfer any remaining balance to another voucher. To give you control over your spendings we have provided useful online tools here to check the status and balance of any Neosurf Voucher at any time.
If you are worried that someone else may know your voucher details then tell us straight away via the contact bottom at the bottom of this page.
We can try and block the voucher from being used while we investigate what has happened. If you think you are a victim of a scam we can help you too.
Contact us via email here.
The best way to protect your Neosurf is to treat your voucher like cash!
Transactions cannot be reversed so:
– Treat your Neosurf Voucher’s pin code just like cash.
– Only use Neosurf at genuine websites.
– Never use Neosurf to pay for items on sites such as eBay, Leboncoin or Gumtree.
– Never email your Neosurf Voucher’s pin code or give it to anyone over the telephone.
© Copyright 2004-2023 Neosurf Cards. Digital Cash by Neosurf™ is a Trading Name. Registered address: NEOSURF CARDS 10 rue Vandrezanne, 75013 Paris, France
